At Lottiebell, we want you to love every purchase. If something isn’t quite right, we’re here to make the return process as smooth as possible. Please review our return and refund policy below.

1. Returns Eligibility

We accept returns under the following conditions:
Items must be unworn, unwashed, and in their original condition with tags attached.
Returns must be initiated within 14 days of the delivery date.
Items marked as final sale, lingerie, bodysuits, accessories, or custom-made pieces are not eligible for returns due to hygiene and customization reasons.

2. Return Process

To initiate a return:
Contact us at [contact@lottiebell.com] within 14 days of receiving your order with your order number and reason for return.
Our team will review your request and provide return instructions if your return is approved.
Once the return is received and inspected, we will process your refund or exchange.
Please note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Refunds are issued to the original payment method within 7-10 business days after the returned item is received and approved.
Original shipping fees are non-refundable.
If the return is due to a defective or incorrect item, we will cover the return shipping costs and issue a full refund.

4. Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.

5. Non-Returnable Items

The following items cannot be returned or refunded:
Final sale items
Lingerie, bodysuits, and accessories Gift cards Custom-made or personalized items

6. Order Cancellations

Orders can only be canceled within 24 hours of placing them. Once an order has been processed, it cannot be canceled.

7. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us at [Contact@lottiebell.com] within 48 hours of delivery with photos of the item. We will provide a replacement or full refund at no additional cost.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:
Check with your bank or payment provider, as processing times vary.
Contact us at [Contact@lottiebell.com] for further assistance.

9. Contact Information

For any return-related inquiries, reach out to:

Email: [Contact@lottiebell.com]